Refund policy

Shipping & Return Policy

At Cerkled, we take pride in curating a thoughtful selection of furniture and homeware from exceptional brands. To ensure your satisfaction, we’ve outlined our shipping and return guidelines below.

Shipping Information

Delivery Timelines
All items are shipped either from Cerkled or our partner brands. Delivery times vary by product and location. Estimated timelines are indicated on each product page.

Shipping Charges
Shipping fees are calculated at checkout. Some brands may offer free or flat-rate shipping as indicated on product listings.

Tracking
Once your order is dispatched, a tracking number will be sent via email.

For assistance with your order, please contact: support@cerkled.com

Return & Exchange Policy

Items Sold by Cerkled

Returns Eligibility
Items sold directly by Cerkled are eligible for return only in the event of manufacturing defects or transit damage.

Return Request Period
All claims must be submitted within 7 days of receiving your order.

Condition & Verification
Returned items must be unused, in original packaging, and accompanied by clear photos documenting the defect or damage.

Approval Process
Once the return is reviewed and approved, a refund or replacement will be issued accordingly.

Please note: Returns due to change of mind, dimensions, or aesthetic preference are not accepted for Cerkled products.

Items Sold by Partner Brands

Brand-Specific Policies
Return and exchange policies for partner brands may vary. We encourage you to review the individual product page or contact us for details before purchase.

Defective or Damaged Items
If you receive a defective item from a partner brand, please report the issue within 7 days of delivery. We will coordinate with the brand on your behalf.

Return Shipping
For non-defective returns accepted by partner brands, the customer is responsible for return shipping costs unless stated otherwise in the brand’s policy.

How to Submit a Return Request
Please contact returns@cerkled.com with your order number, photos or video clearly showing the issue, and a brief description of the problem.
We will review your request and get back to you within 2–3 business days.

Non-Returnable Items
Customized or made-to-order pieces
Items marked "Final Sale"
Any item returned without prior approval or outside the 7-day return window